Refund policy

REFUND POLICY

Applicability This policy is applicable to orders placed in the United Kingdom.

Legal Compliance We comply with all relevant laws regarding refunds, including the Consumer Rights Act 2015.

Refund Process

  • Inspection and Approval: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

  • Processing Time: If approved, the refund will be processed to your original payment method within 10 business days.

  • Bank Processing Time: Please note that it may take additional time for your bank or credit card company to process and post the refund.

  • Delayed Refunds: If more than 10 business days have passed since we approved your return and you haven't received your refund, please contact us at wiggyscollectables@gmail.com.

Condition of Refunds

  • Refunds are applicable only if the returned items are in the same condition that you received them: unworn or unused, with tags, and in their original packaging.

Diminished Value of Goods

  • Consumer Handling: If the value of the goods has been diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, we may deduct an amount from the refund to reflect this diminished value. This assessment will be made based on the condition of the returned items upon inspection.

Return Shipping Costs

  • Prepaid Return Label: To make the return process easier, all orders will include a prepaid return shipping label. If your return is approved, you may use this label to return the item free of charge.

  • Coverage: We cover the cost of return shipping if the item is defective, damaged, or if you received the wrong item.

Damaged Items

  • Transit Damage: If items are damaged in transit, we will work with our shipping providers to investigate. Damage in transit will not impact the refund if it is determined that the damage occurred prior to receipt of your items.

Handling Fees

  • We do not charge any handling or restocking fees for returns.

Non-Refundable Items We cannot issue refunds on the following items:

  • Sale items or last-chance items (when stated)

  • Personalised or custom-made items, unless defective or damaged upon receipt

  • Perishable goods

Please get in touch if you have questions or concerns about your specific item.

Customer Rights This refund policy does not affect your statutory rights under the Consumer Rights Act 2015, which provides you with the right to a refund, repair, or replacement if your goods are faulty or not as described.

Contact Information For any questions about our refund process or refund requests, please contact us at:

Email: wiggyscollectables@gmail.com
Or contact us through our Contact Form or see our Contact Information Page for more contact options.

Policy Changes We reserve the right to change our refund policy at any time to comply with applicable legal requirements.

Last Updated: 03/02/2025