Return Policy

RETURN POLICY

Applicability This policy is applicable to orders placed in the United Kingdom.

Legal Compliance We comply with all relevant laws regarding returns.

Return Period We have a 30-day return policy. You have 30 days after receiving your item to request a return. Once your request has been accepted and you receive a packing slip from us, you will have 7 days to return the goods before the packing slip expires. After this period, a new return request must be submitted.

Condition of Returns

  • Items must be in the same condition that you received them: unworn or unused, with tags, and in their original packaging.

  • Ensure that goods are packaged safely. We cannot process refunds for items that return damaged or in worse condition than when they were dispatched.

Damaged Items

  • Inspection on Delivery: Please inspect your order upon reception and notify both the courier and us if there are any issues.

  • Transit Damage: If items are damaged in transit, we will work with our shipping providers to investigate. Damage in transit will not impact the refund if it is determined that the damage occurred prior to your receipt of the items.

Return Process

  1. Initiating a Return: To start a return, contact us at wiggyscollectables@gmail.com. Provide your order number, the item(s) you wish to return, and the reason for the return. Returns sent without first requesting a return will not be accepted.

  2. Return Address: Send returns to 52, Lone Barn Road, Norwich, NR7 8HY, United Kingdom.

  3. Return Shipping Label: If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

  4. Timeframe for Return: Once your request has been accepted and you receive a packing slip from us, you will have 7 days to return the goods before the packing slip expires.

Non-Returnable Items

  • We cannot accept returns on sale items or last-chance items when stated.

  • Please get in touch if you have questions or concerns about a specific item.

Personalised Items

  • Personalised or custom-made items are non-returnable unless they are defective or damaged upon receipt.

  • Please contact us if you have any issues with such items.

Condition Verification

  • Inspection Upon Return: Once we receive your returned item, it will be inspected. We will notify you of the approval or rejection of your return.

  • Packaging: Returned items must be sent back in their original packaging. Ensure that the item is securely packaged to prevent damage during shipping.

Return Shipping Costs

  • Coverage: We cover the cost of return shipping if the item is defective, damaged, or if you receive the wrong item.

  • For other reasons, the cost of return shipping will be the customer’s responsibility.

Customer Rights This return policy does not affect your statutory rights under the Consumer Rights Act 2015, which provides you with the right to a refund, repair, or replacement if your goods are faulty or not as described.

Refund Policy For information on our Refund Policy, please see our Refund Policy page.

Contact Information For any questions about our returns process or return requests, contact us at wiggyscollectables@gmail.com.

Find more contact details on our Contact Information page or reach us via our contact form.

Policy Changes We reserve the right to change our return policy at any time to comply with applicable legal requirements.

Last Updated: 03/02/2025